ECTA commits to provide quality service to our students and sets the following service standards.
| Request / Service | ECTA Response Time |
| Respond to student suggestions | Within 14 working days, from receipt of suggestion |
| Resolve student complaints | Within 7 working days, from receipt of complaint |
| Handle matters of personal safety | Within 3 working days, from date of issue raised |
| Intervene in Students’ Issues | Within 3 working days, from date of issue raised |
| Process Refunds | Within 7 working days, from written notice of withdrawal based on refund table |
| Release of assessment grades | Within 28 days, from submission date of assessment |
| Appeal for review of assessment (within 7 working days from release of results) |
Within 3 working days, from receipt of request |
| Appeal for re-grading of assessment (within 7 working days from release of results) |
Within 3 working days, from receipt of request |
| Request for re-submission of assessment (within 7 working days from release of results) |
Within 3 working days, from receipt of request |
| Appeal for sitting of supplementary written examination (within 3 working days from release of results) |
Within 3 working days, from receipt of request |
| Appeal for re-grading of written examination (within 3 working days from release of results) |
Within 3 working days, from receipt of request |