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Student Contract All students who accept a place at Swinburne University of Technology (SUT) through ECTA are required to sign a Student Contract which details the terms and conditions of their enrolment. The terms and conditions are specified by the Committee for Private Education (CPE). Advisory Note to Students The Advisory Note points to important information that prospective students should read and understand before the Student Contract is signed. For more details of Student Contract and Advisory Note, please visit CPE Website: ssg.gov.sg
Student Contract
All students who accept a place at Swinburne University of Technology (SUT) through ECTA are required to sign a Student Contract which details the terms and conditions of their enrolment. The terms and conditions are specified by the Committee for Private Education (CPE).
Advisory Note to Students
The Advisory Note points to important information that prospective students should read and understand before the Student Contract is signed.
For more details of Student Contract and Advisory Note, please visit CPE Website: ssg.gov.sg
7.2 Withdrawal Policy and Procedure
In the event that you decide to withdraw from the course for a compelling reason, please consult the Course Management Administrator at ECTA who will liaise with SUT Policy Advice Department.
7.3 Leave of Absence
If you intend to apply for a Leave of Absence (LOA) from the Programme, you will need to complete a Leave of Absence Form which can be obtained from ECTA. Please note Swinburne University of Technology’s Leave of Absence policy: Leave of Absence will normally be granted only for a maximum of one year Off-shore students will normally be granted a Leave of Absence only for six months at a time Application outcome notifications will be emailed only to a Swinburne student’s registered email address Any application to extend a Leave of Absence must be approved before the end date of the initial Leave of Absence Application must be complete to be considered A reason is mandatory when applying for Leave of Absence
If you intend to apply for a Leave of Absence (LOA) from the Programme, you will need to complete a Leave of Absence Form which can be obtained from ECTA.
Please note Swinburne University of Technology’s Leave of Absence policy:
7.4 Refund Policy
7.4.1. The Application Fee is non-refundable. 7.4.2. Refund Policy 7.4.2.1 Refund for Withdrawal due to Non-Delivery of the Course ECTA will notify the Student within three (3) working days upon knowledge of any of the following: ECTA does not commence the Course on the Course Commencement Date; ECTA terminates the Course before the Course Commencement Date; ECTA does not complete the Course by the Course Completion Date; ECTA terminates the Course before the Course Completion Date; It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A (Student Contract) within any stipulated timeline set by CPE; or The Student`s Pass application is rejected by Immigration and Checkpoints Authority (ICA). The Student should be informed in writing of alternative study arrangements (If any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice. 7.4.2.2 Refund for Withdrawal Due to Other Reasons If the Student withdraws from the Course for any reason(s) other than those stated in Clause 7.4.2.1 of the CPE Student Contract, ECTA will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the Student’s Contract. A copy of the CPE Student Contract is found on ECTA’s Website. SCHEDULE D: REFUND TABLE % of Refund (of the Fees paid under Schedules B and C) For First Instalment of Course Fees For Second & Subsequent Instalment(s) of Course Fees 95% If withdrawal is within the cooling-off period i.e. up to, and including, the 7th working day from signing of the Student Contract If withdrawal is up to, and including, the 7th working day from the second and subsequent instalment(s) due date 70% If withdrawal is after the 7th working day to the 30th calendar day from signing of the Student Contract If withdrawal is after the 7th working day to the 30th calendar day from the second and subsequent instalment(s) due date 0% No refund is given after the 30th calendar day from the signing of the Student Contract No refund is given after the 30th calendar day from the second and subsequent instalment(s) due date Note:- These refund rates apply only to the Course Fee component (for all instalments). The Administrative Fee component (included only in the first instalment) is not refundable. The FPS (Fee Protection Scheme) premium will be refunded on a separate prorated/unconsumed basis calculated by the insurance provider. 7.4.2.3 Refund During Cooling-Off Period ECTA will provide the Student with a cooling-off period of seven (7) working days after the date that the Student’s Contract has been signed by both parties. The Student will be refunded the highest percentage (as stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to ECTA within the cooling-off period, regardless of whether the Student has started the course or not. Refund will be made to the Student within 7 working days upon receiving the Student’s written notice of withdrawal and complete submission of required documents. If the course is cancelled by ECTA, Students may: a. Choose to join the next intake at no extra charges (Waiver of Deferment Application Fee) b. Withdraw from the course and obtain 100% refund of all course fee paid There will be no refund for Student(s) who breach the ECTA School Termination/Expulsion Policy. All refund appeals outside of the terms described in the Student Contract are subjected to ECTA’s approval. All decisions are final.
7.4.1. The Application Fee is non-refundable.
7.4.2. Refund Policy
7.4.2.1 Refund for Withdrawal due to Non-Delivery of the Course
ECTA will notify the Student within three (3) working days upon knowledge of any of the following: ECTA does not commence the Course on the Course Commencement Date; ECTA terminates the Course before the Course Commencement Date; ECTA does not complete the Course by the Course Completion Date; ECTA terminates the Course before the Course Completion Date; It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A (Student Contract) within any stipulated timeline set by CPE; or The Student`s Pass application is rejected by Immigration and Checkpoints Authority (ICA). The Student should be informed in writing of alternative study arrangements (If any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
ECTA will notify the Student within three (3) working days upon knowledge of any of the following:
The Student should be informed in writing of alternative study arrangements (If any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
7.4.2.2 Refund for Withdrawal Due to Other Reasons
If the Student withdraws from the Course for any reason(s) other than those stated in Clause 7.4.2.1 of the CPE Student Contract, ECTA will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the Student’s Contract. A copy of the CPE Student Contract is found on ECTA’s Website.
SCHEDULE D: REFUND TABLE
7.4.2.3 Refund During Cooling-Off Period
ECTA will provide the Student with a cooling-off period of seven (7) working days after the date that the Student’s Contract has been signed by both parties. The Student will be refunded the highest percentage (as stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to ECTA within the cooling-off period, regardless of whether the Student has started the course or not. Refund will be made to the Student within 7 working days upon receiving the Student’s written notice of withdrawal and complete submission of required documents. If the course is cancelled by ECTA, Students may: a. Choose to join the next intake at no extra charges (Waiver of Deferment Application Fee) b. Withdraw from the course and obtain 100% refund of all course fee paid There will be no refund for Student(s) who breach the ECTA School Termination/Expulsion Policy. All refund appeals outside of the terms described in the Student Contract are subjected to ECTA’s approval. All decisions are final.
ECTA will provide the Student with a cooling-off period of seven (7) working days after the date that the Student’s Contract has been signed by both parties.
The Student will be refunded the highest percentage (as stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to ECTA within the cooling-off period, regardless of whether the Student has started the course or not.
7.5 Fee Protection Scheme
The Singapore Government requires all Private Education Institutions (PEI) in Singapore to protect any student fees paid in advance. The scheme ensures that should ECTA be unable to deliver its programmes for any reason, students can claim any fees which have been paid in advance. All students must be covered by this scheme. Protection is provided through an insurance policy taken out by ECTA on behalf of students. ECTA uses a CPE-approved Insurer as the provider of all policies taken out as part of the Fee Protection Scheme (FPS). The policy makes provision for the refund of unconsumed fees paid should ECTA close or be unable to deliver the course as detailed in the contract for any reason. The policy also provides for compensation in the event where ECTA fails to pay any sum awarded by Singapore Courts to the insured student. As of 1 January 2018, the current premium is 0.6% (excluding GST) of the sum of all Course Fees and Administrative Fees (excluding GST) per year subject to a minimum fee of S$25.00. The premium is paid by the student.
The Singapore Government requires all Private Education Institutions (PEI) in Singapore to protect any student fees paid in advance. The scheme ensures that should ECTA be unable to deliver its programmes for any reason, students can claim any fees which have been paid in advance. All students must be covered by this scheme. Protection is provided through an insurance policy taken out by ECTA on behalf of students.
ECTA uses a CPE-approved Insurer as the provider of all policies taken out as part of the Fee Protection Scheme (FPS). The policy makes provision for the refund of unconsumed fees paid should ECTA close or be unable to deliver the course as detailed in the contract for any reason. The policy also provides for compensation in the event where ECTA fails to pay any sum awarded by Singapore Courts to the insured student.
As of 1 January 2018, the current premium is 0.6% (excluding GST) of the sum of all Course Fees and Administrative Fees (excluding GST) per year subject to a minimum fee of S$25.00. The premium is paid by the student.
7.6 Feedback and Complaints
ECTA has a process and procedure for students to give feedback or make complaints. ECTA will attend to all feedback and/or complaints and attempt to resolve issues within seven (7) working days. For feedback and/or complaints requiring urgent resolution, ECTA will attend to it within three (3) working days. Matters concerning personal safety or other emergency will be attended to immediately.
ECTA has a process and procedure for students to give feedback or make complaints.
ECTA will attend to all feedback and/or complaints and attempt to resolve issues within seven (7) working days. For feedback and/or complaints requiring urgent resolution, ECTA will attend to it within three (3) working days. Matters concerning personal safety or other emergency will be attended to immediately.
7.7 Dispute Policy
Intervention 1: If ECTA is unable to resolve a complaint amicably, the complainant may appeal in accordance with Swinburne University of Technology's Reviews and Appeals Regulations, please visit:http://www.swinburne.edu.au/about/leadership-governance/policies-regulations/statutes-regulations/review-appeals/ Intervention 2: If a complainant does not find the resolution proposed satisfactory, ECTA may refer the matter or person(s) concerned to CPE Student Services Centre (SSC) in which case the complainant may be invited to participate in a process described in the CPE Dispute Resolution Policy, found at: https://www.cpe.gov.sg/student-services/dispute-resolution Intervention 3: In accordance with CPE Mediation-Arbitration Scheme, the complainant may be referred to the Singapore Mediation Centre for mediation. If the dispute is resolved, there will be a settlement agreement drawn up and endorsed by the respective parties. Intervention 4: If the dispute is not resolved through mediation, the dispute may be referred for arbitration by an arbitrator appointed by the Singapore Institute of Arbitrators. The arbitration will be conducted via document submissions only and the arbitrator will publish a written award within 60 days from the commencement of the arbitration A hearing will be conducted only if a party specifically requests for a hearing and the appointed arbitrator determines that a physical hearing is necessary. If a hearing is held, the written award will be published within 90 days from the commencement of the arbitration.
Intervention 1:
If ECTA is unable to resolve a complaint amicably, the complainant may appeal in accordance with Swinburne University of Technology's Reviews and Appeals Regulations, please visit:http://www.swinburne.edu.au/about/leadership-governance/policies-regulations/statutes-regulations/review-appeals/
Intervention 2:
If a complainant does not find the resolution proposed satisfactory, ECTA may refer the matter or person(s) concerned to CPE Student Services Centre (SSC) in which case the complainant may be invited to participate in a process described in the CPE Dispute Resolution Policy, found at: https://www.cpe.gov.sg/student-services/dispute-resolution
Intervention 3:
In accordance with CPE Mediation-Arbitration Scheme, the complainant may be referred to the Singapore Mediation Centre for mediation.
If the dispute is resolved, there will be a settlement agreement drawn up and endorsed by the respective parties.
Intervention 4:
If the dispute is not resolved through mediation, the dispute may be referred for arbitration by an arbitrator appointed by the Singapore Institute of Arbitrators.
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Contact Clinical and Academic Director, ECTA; Director, Swinburne-ECTA Programs, Singapore Graduate Diploma in Clinical Supervision Executive Counselling and Training Academy Pte Ltd 1 Kay Siang Road #08-01/02 Singapore 248922
Contact
Clinical and Academic Director, ECTA; Director, Swinburne-ECTA Programs, Singapore Graduate Diploma in Clinical Supervision Executive Counselling and Training Academy Pte Ltd 1 Kay Siang Road #08-01/02 Singapore 248922
Executive Counselling and Training Academy CPE Registration Number: 200209120M (Period: 20 June 2018 to 19 June 2022)