Response time to Request / Service

ECTA commits to provide quality service to our students and sets the following service standards.

Request / Service

ECTA Response Time

Respond to student suggestions

Within 14 working days, from receipt of suggestion

Resolved student complaints

Within 7 working days, from receipt of complaint

Handle matters of personal safety

Within 3 working days, from date of issue raised

Intervene in Students’ Issues

Within 3 working days, from date of issue raised

Refunds

Within 7 working days, from written notice of withdrawal based on refund table

Release of assessment grades

Within 28 days, from submission date of assessment

Request for review of assessment
(within 7 working days from release of results)

Within 3 working days, from receipt of request

Request for re-grading of assessment
(within 7 working days from release of results)

Within 3 working days, from receipt of request

Request for re-submission of assessment
(within 7 working days from release of results)

Within 3 working days, from receipt of request

Request for appeal for sitting of supplementary written examination
(within 3 working days from release of results)
Within 3 working days, from receipt of request
Request for appeal for re-grading of written examination
(within 3 working days from release of results)
Within 3 working days, from receipt of request