Response time to Request / Service

ECTA commits to provide quality service to our students and sets the following service targets.

Request / Service

Response Time

Respond to student suggestions

Within 14 working days

Resolve student complaints

Within 7 working days

Handle matters of personal safety

Within 3 working days

Refunds

Within 7 working days

Release of assessment grades

Within 40 days of submission of assessment

Appeal for assessment grades

Within 7 working days

Intervene in Students' Issues

Within 3 working days